Frequently Asked Questions
What services does Synergy Care & Support provide?
We provide a range of personalised care services, including assistance with daily activities such as bathing, dressing, and grooming, medication management, meal preparation, transportation to appointments, and companionship. We also offer specialised care for clients with chronic conditions such as dementia, Parkinson’s, and multiple sclerosis.
How do we ensure the quality of care provided by our staff?
We carefully screen and select our staff to ensure they have the necessary qualifications and experience for the job. Our staff undergo thorough background checks, training, and regular performance evaluations. We also have a robust quality assurance program in place, which includes regular site visits and client feedback.
What is our staff-to-client ratio?
We aim to provide a personalized level of care to each client, which means that our staff-to-client ratio varies depending on individual needs. However, we always strive to ensure that our clients receive the appropriate level of support and attention they require.
What is the cost of our care services?
The cost of our care services can vary depending on several factors, including the type and level of care required, the duration of care, and the specific needs and preferences of each individual client. As a care company, we understand that affordability is an important consideration for our clients and their families.
To provide an accurate cost estimate, we typically conduct an initial assessment to determine the specific care requirements and develop a personalized care plan. This assessment allows us to tailor our services to meet the unique needs of each client. Following the assessment, we can provide a detailed breakdown of the associated costs.
Our pricing structure is transparent, and we strive to offer competitive rates while maintaining the highest standards of care. We prioritize providing value for money, ensuring that our clients receive exceptional care and support within their budget.
Is Synergy Care and Support licensed and insured?
Yes, we are fully licensed and insured to provide care services. We adhere to all government regulations and guidelines to ensure the safety and well-being of our clients.
What is the process for starting care services with Synergy Care & Support
To start care services with our company, simply contact us to schedule a free consultation. We will assess your needs and develop a personalized care plan for you or your loved one. Once you approve the care plan, we will match you with a qualified caregiver who will provide the care services you require.